Understanding The Message?

A common assumption about communicating a message is thinking that it is understood.

Many factors affect the effectiveness a message including the medium used to communicate, the media used to deliver it, the tone of it, the intended audience, and avenues of feedback.

This advice will most certainly help at work and otherwise in all communications. Learn about:

Simplification

Structure

Repetition

Responsibility

Two Way

Empathy

Sara Sabin. Ex-chartered accountant, entrepreneur, transformative coach, writer & speaker. Member of the Entrepreneur Magazine Leadership Network. https://muckrack.com/sara-sabin

***** S&E *****

Strikes at the heart of Leadership

Found this post and image on LinkedIn. I believe this is as good as it gets on the subject of Leadership. So, here is the entire post.

Leadership First

Leaders who understand that leading others is a privilege also know that no one is an expert in everything. Instead, the most influential businesses are built by a team committed to helping the organization achieve its vision and purpose.

According to Brian Scudamore, I’ve learned that strong leaders don’t fight to have the first and last word. Instead, they listen to their teams, ask the right questions, and allow everyone to contribute. Why do so many leaders seem to forget that leading others more than anything else should be held in reverence? You are privileged to be in a position where you can direct, shape, and focus the potential of people toward a specific result.

Remember, leadership is all about people, inspiring people to believe that the impossible is possible, developing and building people to perform at heights they never imagine. It’s all about inspiring your team to become the very best version of themselves. When you understand that, your company will become one of the best in the world.

Check out more here: 
https://lnkd.in/ewvwKhu

#leadershipfirstquotes#entrepeneurship#leadershipdevelopment #executivesandmanagement#management#leadershipfirst#giffordthomas #leadership#inspiration#motivation

***** S&E *****

It is all about Leadership

I noticed this image in an article on leadership.

And it struck me that articles and publications on leadership continue on a regular basis. I did a bit of research on the status of leadership in business and industry. I found this to be my preferred image representing the topic.

It does a good job of representing the differences between management and leadership. It also certainly depicts the complexity of great leadership. That is, the many and varied actions, traits and behaviors necessary to lead and manage effectively.

So aside from terminations for cause and business downsizing/involuntary turnover driven by economic fluctuations, the leading causes of voluntary employee turnover is, by many sources, laid at the feet of leadership (failures).

Fifty-two percent of exiting employees say that their manager or organization could have done something to prevent them from leaving their job. (Gallup Poll). And according to indeed.com, here are some of the major causes for employee turnover:

https://www.indeed.com/career-advice/career-development/high-employee-turnover

The Bureau of Labor Statistics reports the overall turnover rate is 57.3 %, but that number drops to 25% when considering only voluntary turnover, 29% when considering involuntary turnover, and just 3% when looking at only high-performers.

Almost 25%, that is huge and expensive. And considering high performers make up a very small percentage of the workforce, that turnover is insignificant as the heart of the workforce is experiencing the greatest percentage of voluntary turnover.

It Is All About Leadership!

Look at the causes of voluntary turnover, the reciprocals of those causes are the solutions!

“Join a company, quit a boss”.

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You can’t make this stuff up

Ethel was 5’1″ tall, age 23. A guy she dated, Hector, filed a domestic abuse complaint against her. He was 6’1, 220 pounds. Ethel did not have a history of finding great guys.

She solicited help from the public defenders office, the assistant district attorney (ADA). The ADA told the prosecuting attorney that if he didn’t find in Ethel’s favor and drop the case, she would look forward to taking it to court and watching the judges reaction to Ethel, 5’1″ allegedly abusing Hector, 6’1, 220 pounds.

Ethel was in the ADA office when the 6’1″, 220 pound plaintiff, Hector, walked in the building. He passed the ADA in the hallway. The ADA immediately hunted down two police offers in the building and told them that the guy smelled like a marijuana joint. The cops approach the guy, gained entry to his car and told the ADA that there was smoking joint in the car. Hector was arrested for possession and the prosecuting attorney dropped the case against Ethel.

You just can’t make that stuff up… : < )

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Feedback…

Feedback is given in a variety of situations. Some examples are for performance reviews at work, soliciting behavior changes, and social interaction and parenting, to name a few. Feedback usually seeks a desired response which is sought by the one providing the feedback. The response could be verbal or behavioral.

Responses to feedback can be varied depending on how it was given and how it was received. Some factors that affect responses are tone (verbal or written), the message itself, and body language. Also if the the sender and receiver have a history of interactions on a regular or occasional basis, the quality of those interactions can also affect the current message and response.

Generally a message is always intended to solicit a response/feedback. So if a positive reaction or response is desired, the feedback needs to be given in such a way that:

It is given with genuine interest, care, and integrity.

It should not be just negative.

It can be both positive and negative.

It needs to be given in such a way that it provides an opportunity for improvement and response.

A consultant I used to retain for leadership meetings provided some of the advice above. She also reinforced the fact that when something goes awry in a relationship, organization or social situation, 90 percent of the time it can be traced to inappropriate, poor, inaccurate, or an absence of communications.

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Degreed or not degreed

There is no doubt in this blogger’s mind that a degree from a college or university adds value for the graduate. It enhances critical thinking, analytical ability, and in many cases is valuable in “getting your foot in the door” for employment opportunities.

Taking a look back over 34 years in human resources, domestic and international work and locations, the performance graph for degreed employees is not a straight line relationship with having a college degree. That is, a degree is no guarantee of competitive, professional success. If anything I would suggest that looking at a meaningful universe of degreed professionals, the relationship of success and earnings to degrees may be closer to a bell shaped curve.

And in balance, there are definitely earnings opportunities that come with other than a university degree, when one chooses a skilled trade or technical school degree or certification.

Thoughts for this blog entry come from an interesting article from CNN Business, “Perspectives”. https://www.cnn.com/2022/10/13/perspectives/college-degrees-careers-roslansky-auguste/index.html

The perspective for the CNN article is driven by the changing employment environment employers have and are facing in recent years.

Of course I would have to cite my opinion on the value of behavioral competencies related to professional success. No matter the type or level of education, absent competencies like integrity, hard work, intellectual rigor, team work, professional presence, analytical ability humor, good judgment, kindness, and others, there is not much chance of building a successful career or business.

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Interviewing…?

From Fast Company and Flex Jobs… here are some things to watch for during the interview.

  • Too long an interview process
  • You are not sure about the boss
  • The job is unclear
  • An uncomfortable interview
  • Lots of tests
  • High staff turnover
  • Mandatory overtime
  • Bad mouthing
  • Money matters
  • Lack of transparency

Get the details: https://www.fastcompany.com/90734998/10-signs-you-shouldnt-take-the-job

You have done your research about the company and you feel confident that it is a good company to work for… during and after the interview you should feel the same way about the boss. If there is a significant dichotomy between the two, and you join the company, you may find yourself an employment casualty and an example of the following tried and true adage:

“Join a company, quit a boss” …

***** S&E *****

Thoughts on how to be a player in your business…

(Or, acquiring a “seat at the table”…)

On the way “up”, partner with managers and leaders of other functions in the business.

Look for opportunities to participate in multi-functional teams and projects.

Manager and Leader tool box

Safe guard the policies of the business; if you have international locations, know what policies cross the border (some do), which ones don’t, and understand and communicate the differences when appropriate.

Establish objectives and measure performance to set objectives. If you have multiple direct reports, manage accountability. Pay for performance. Compensation needs to be relative.

Provide alternative solutions to partners that have or create issues. The former, proactive, the latter reactive.

Be an aggressive communicator, speak up!

Understand basic planning tools and software. Use analytics to support your positions on varying issues and subjects.

Safeguard the company’s values and “take no prisoners” when it comes to zero tolerance.

Manager and leader behaviors are visible to others. A “player” develops these, and needs to be an example: Some are inherent, some acquired through experience: integrity, professional presence, passion, leadership, teamwork, courage, humor, humility, analytical ability, planning, problem solving, performance management, decision making, inclusiveness and respect for differences, kindness, open door, intellectual rigor, risk taking, perseverance, and patience. (Not an inclusive list)

In the end “you gotta want it’ but not so much it becomes a detriment to others. You can get there, reach you career objectives, without leaving a trail of peripheral damage.

Leave ego elsewhere. Replace it with confidence and well-tuned manager/leader skills and behaviors. Be an example, mentor and coach.

***** S&E *****

How-to-get-better-at-speaking-up-in-the-moment

Many people can benefit from this one, from a Fast Company article August 16, 2022. Including myself !

By Stephanie Vozza (3 minute Read)

A lot of people struggle speaking up in the moment. Sometimes, it’s due to the fear of saying or doing the wrong thing and suffering repercussions. Or maybe it’s because they’re not prepared and are caught off guard in the moment. The problem with not pushing back is that you don’t address the problem, says Amber Cabral, author of Say More About That . . . And Other Ways to Speak Up, Push Back, and Advocate for Yourself and Others.

“Whatever the not-okay behavior, oppressive action, or inappropriate discussion may be, it will continue to go on,” she says. “It should be resolved or addressed by pushing back.”

Cabral defines pushing back as challenging an idea or position someone else had before. In the workplace, that can be something as simple as disagreeing with someone’s perspective. Or it could be a matter of trying to create space for your ideas.

“When you’re thinking about pushing back, that means that you’re trying to challenge something that has been presented that is inequitable or doesn’t consider all the information is available,” says Cabral.

How to Push Back

There is a wrong way and a right way to push back, says Cabral. “You may be living life through your eyes, but other people are experiencing it, too,” she says. “You want to recognize how things might land, because messaging that lands well is more likely to be effective.”

For example, if your ideas aren’t being heard and you’re not being given the space you need, Cabral suggests inserting yourself by asking a question, such as, “I can appreciate what you shared. Would you be open to a different perspective?”

“What that question does is it invites folks who are listening to say, ‘Oh, there’s another person,’” says Cabral. “They have to give you an affirmative or say no. When you pose a question, you’re ‘permissioning’ those who are in the room with you, asking them to shift to their listening ear. It’s also very non-confrontational; very inviting.”

Why It’s Important to Push Back

Pushing back is important for challenging things that are not equitable. You can make space for aspects of your identity that may not get the space that they deserve. A perfect example is that just five years ago, we were not having conversations about pronouns, says Cabral.

“The reason it’s happening now is that people chimed in and pushed back, giving us an opportunity to have a collective shift to our mindset and perspective,” she says. “Pushback is one of the ways that we move our culture, our identities, our communities—and our workplaces—forward because it introduces ideas that we may not have considered, and challenges us to be willing to evolve and shift to create more inclusive and equitable spaces.”

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Fail-Safe Culture

There is a lot out there on creating and maintaining a great work culture that attracts (welcomes my be a better word), retains, and develops the various generations (various age groups) in the modern professional work force. Hundreds or articles in many forms of media.

One thing that is a certainty — all levels of management and leadership in the business are responsible for the culture in the business. They set the policies and they are responsible for business performance and employee morale and opportunity, and maintaining an environment that is based on values and integrity. And more.

Trust, Communications, Tools

So over the years, despite experts’ opinions on the work environment expectations of different generations of professional employees, consider the skills needed by the leadership and management team to create and maintain a fail-safe culture, highly desired by any generation. So easy to list, so challenging to internalize in an organization:

  • A leadership/management team that is understands and is committed to culture
  • Values are foundation blocks
  • Communications (Listening)
  • Individual Performance
  • Team work
  • Inclusive work force
  • Professional Development
  • Internal and external Community
  • Opportunity and Growth
  • Technology

It is not an insignificant list, nor is it inclusive. And, it is no small accomplishment to build a leadership and management team to take a business to a fail-safe culture. And here is a list of many of the competencies that the leadership and management team needs to command. No small undertaking…

Accountability,  Integrity,  Humor, Kindness, Common Sense, Communications,  Flexibility, Dependability,  Adaptability, Professional Presence, Business Acumen, Leadership,  Intellect,  Passion, Humility, Compassion.

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